Return and Exchange Policy

We trust you will be satisfied with your Pure Dixie purchase, but should you decide the merchandise is not satisfactory, our retail exchange and return policies are stated below: 

 

Exchanges

Requirements for Exchange:

  1. Merchandise must be returned for exchange within 10 days of date of purchase (email within 10 days and postmarked within 14 days) accompanied by Website Order # found in your confirmation email.  Or if purchased at a show, receipt confirmation.  
  2. The merchandise must be in its original, unused/unworn condition with original tags. The exception to this would be for products with any manufacturer’s defects. 
  3. Exchanges on custom orders are not allowed.
  4. Customer is responsible for getting the product to us and for return shipping costs.

To Initiate an Exchange:

  1. Request an Exchange Authorization Number by emailing service@puredixie.com and put ‘Exchange Authorization Number Request' in the subject line.  Also please include in the email the order number (found in your email confirmation or email/text receipt) and reason for exchange.
  2. Once you have received your Authorization Number, please mail products back to the address listed below.
  3. Include a note with your product you are exchanging that contains your name, Exchange/Order #, what products you are exchanging for, best way to contact you (phone number/email) and your return shipping address.

 

Returns

Requirements for Return:

  1. Merchandise must be returned within 10 days of date of purchase (email within 10 days and postmarked within 14 days) accompanied by Website Order # found in your confirmation email or email/text receipt. 
  2. The merchandise must be in its original, unused/unworn condition with original tags. The exception to this would be for products with any manufacturer’s defects. 
  3. Returns will not be accepted on any custom/personalized orders. 
  4. Customer is responsible for return shipping costs.
  5. There will be no restocking charge for returns for a refund within the 10 days of purchase.  Any merchandise returned after 10 days that still fits the requirements for return will be subject to a 30% restocking fee. You may choose to exchange for store credit (issued in the form of gift card).  If credit is chosen, Dixie Rocks balance will be restored. 

To Initiate a Return:

  1. Request a Return Authorization Number by emailing service@puredixie.com and put 'Return Authorization Number Request' in the subject line.  Also please include in the email- the order number (found in your email confirmation or email/text receipt) and reason for return.
  2. Once you have received your Return Authorization Number, please mail products back to the address listed below.
  3. Include a note with your product you are returning that contains your name, Return/Order #, and the best way to contact you (phone number/email).

Send Returns and Exchanges to:

Pure Dixie 

PO Box 1665

Saratoga, WY 82331 

 

*Policy Subject to Change Without Notice* 

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