Return and Exchange Policy

We trust you will be satisfied with your Pure Dixie purchase, but should you decide the merchandise is not satisfactory, our online retail return policy is stated below: 


Requirements for Exchange

  1. Merchandise must be returned for exchange within 10 days of date of purchase accompanied by Website Order # found in your confirmation email.  Or if purchased at a show, receipt confirmation.  
  2. The merchandise must be in its original, unused/unworn condition unless there is a manufacturer’s defect. 
  3. Exchanges on custom orders are not allowed.
  4. Customer is responsible for return shipping costs.
  5. See below for 'Process for Exchanges/Returns'

Requirement for Return

  1. Merchandise must be returned within 10 days of date of purchase accompanied by Website Order # found in your confirmation email.  Or if purchased at a show, receipt confirmation.  
  2. The merchandise must be in its original, unused/unworn condition unless there is a manufacturer’s defect. 
  3. Returns will not be accepted on any custom/personalized orders. 
  4. Please leave all merchandise tags attached.
  5. Customer is responsible for return shipping costs.
  6. There will be no restocking charge for returns for a refund within the 10 days of purchase.  You may choose to exchange for store credit (issued in the form of gift card).  If credit is chosen, Dixie Rocks balance will be restored. 
  7. See below 'Process for Exchanges/Returns'

Process for Exchanges/Returns

  1. Request a Return/Exchange Authorization Number by emailing service@puredixie.com and put 'Return Authorization Number Request' or 'Exchange Authorization Number Request' in the subject line.  Also please include in the email the order number (if online order) or purchase date if not an online order and reason for return/exchange.
  2. Once you have received your Authorization number, please mail products back to the address below.  You will be responsible for shipping and handling fees:

Include a note with the following:

  • -name
  • -exchange or return
  • -order number (or date and show where you purchased)
  • -return mailing address

Pure Dixie 

PO Box 1665

Saratoga, WY 82331 

 

*Policy Subject to Change Without Notice* 

See our Product Guarantee